PRIVACY
Privacy Policy
This notice explains how Lumen Larch uses personal information when you browse our website, create an account, contact us or place an order.
Who is responsible for your information
Lumen Larch is responsible for the personal information described in this notice. Email: privacy@staging.lumenlarch.com.
Lumen Larch is operated by Jamal Ahmed, a UK sole trader.
Business contact address: Unit 173629, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
Telephone: +44 7362 436017
Email: privacy@staging.lumenlarch.com.
Information we collect
- identity and contact details, such as your name, email, telephone number and delivery/billing address;
- order and transaction information, including products purchased, order value, refunds and delivery status;
- account information where you create a customer account or wishlist;
- communications you send to customer support;
- technical information such as IP address, browser/device information and essential cookie data; and
- marketing preferences where you choose to subscribe.
Why we use it
We use personal information to process and fulfil orders, take payment, provide customer support, manage returns and refunds, prevent fraud and misuse, maintain website security, keep required business records and, where you have chosen to receive it, send marketing communications.
Lawful bases
Depending on the purpose, we rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the business, or consent where consent is required, for example for certain marketing or non-essential cookies.
Who we share information with
We share information only where reasonably necessary. This may include payment providers such as Stripe, WooCommerce and website service providers, hosting and security providers, delivery carriers, selected product suppliers that fulfil orders, professional advisers, and public authorities where disclosure is legally required.
Where a supplier fulfils an order directly, we may provide the name, delivery address and other order information required to ship the goods and resolve fulfilment issues.
International transfers
Some service providers may process information outside the UK. Where this happens, we require an appropriate legal basis and safeguards for the transfer as required by UK data protection law.
How long we keep information
We keep personal information only for as long as needed for the purpose for which it was collected, including periods required for tax, accounting, fraud prevention, warranty, dispute and other legal obligations. Account and marketing information may be retained until the account is closed, consent is withdrawn or it is no longer needed, subject to legal requirements.
Cookies
Our website uses cookies and similar technologies needed for functions such as baskets, checkout, customer accounts, security and payment processing. Non-essential analytics or marketing technologies should only be used where the required consent has been obtained. You can also control cookies through your browser settings.
Your rights
Depending on the circumstances, UK data protection law gives you rights that may include access, correction, deletion, restriction, data portability and objection. Where processing is based on consent, you may withdraw that consent. To exercise a right, email privacy@staging.lumenlarch.com.
Complaints
Please contact us first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Changes to this notice
We may update this notice when our services, suppliers or legal obligations change. The latest version published on this page will apply from the date shown.