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Delivery & Returns

Delivery

• We currently deliver to UK addresses only.
• UK delivery is free on every order.
• Typical delivery is 4–7 business days for UK-stocked products. If this product shows a different estimate above, that estimate applies.
• When tracking is available, we email it after dispatch. You can also check My Account → Orders.

Returns

You may request a return within 14 days of receiving your order. Once you notify us, you normally have a further 14 days to send the item back. Items should be returned unused and in their original condition and packaging; where a product is sealed for hygiene or safety reasons, it must remain unopened unless it is faulty.

If your order arrives damaged, defective or incorrect, submit a request through our Returns & Tracking form as soon as possible and attach clear photographs of the item and packaging. We will arrange the appropriate refund, replacement or return.

Please do not send anything back until we have confirmed the return instructions, and do not return products directly to a manufacturer or supplier. Return postage for change-of-mind returns is normally the customer’s responsibility; for faulty, damaged or incorrect items, Lumen Larch covers reasonable return costs. This does not affect your statutory rights.

Start a return →Read the full policy